eKoral RMAFill in this form to apply for RMA

Save your time by running the eKoral Hardware Self-Test before RMA and we'll connect you right away.

Required fields are marked with a
1Contact information
First we need to know what country you are from.
If you are a business customer, please fill in your company name here.
Use this for linking to your internal reference system
Fill in your first name or initial here.
Please fill in your last name.
This address will be used to send you updates about your RMA application
To make sure we have the right address, please write it again.
This address will be used as a backup address for sending you updates about your RMA application
To make sure we have the right address, please write it again.
2Shipping address
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
3Purchase information
To validate the warranty on your eKoral product we need the date of purchase.
A proof of purchase is required (jpg/png/gif/pdf).
From what company did you buy the eKoral product(s)?
Where is this company located?
eKoral product # 1
Select the correct model name for your eKoral product
Fill in the complete serial number of the PSU
Please tell us in what way the unit is defective. If you select "Other", you are required to further explain the issue in the Remark field.
This field is for further clarifying the defect of your eKoral product.





Additional pictures
Upload additional pictures to show the problem of the product. If you have more than one product, please include the serial number in the file name.



Terms and conditions

Scope of Warranty

eKoral’s Warranty covers products against defects in materials or workmanship purchased from an authorized eKoral retailer from the date of purchase. Products purchased on eBay are not covered by the eKoral Warranty. Damage resulting from ordinary use or normal wear and tear is not covered under eKoral’s warranty terms.

General warranty terms may vary between different geographic regions and individual product groups may have different warranty periods and terms. During each product’s warranty period, eKoral maintains the discretion to either repair the defective product or replace it with another one of equal or similar performance, provided that:

  • The product is returned to the point of purchase, postage prepaid.
  • The customer is responsible for paying the costs of shipping when returning their product(s) to eKoral.
  • The product was properly used according to the manufacturer’s intended purposes and instructions.
  • The product was not damaged due to acts of nature, such as lightning, flood or fire.
  • The product’s cover was never removed and the warranty stickers were not broken.

The customer is responsible for paying the costs of shipping when returning their product(s) to eKoral. In certain special situations (cross-border purchases for example) customers may be required to pay all shipping and handling charges and well as any tariffs, duties, taxes or other fees associated with the RMA sending.

Any replaced or repaired product is covered by warranty for either the remainder of the initial warranty period or for ninety (30) days counted from the date of the replacement, depending on which one is longer.

Since Warranty Periods may vary depending upon geographic region and product type, it is the responsibility of the consumer to check the exact Warranty Period that is listed on our official website. If you are living in a country where the point of sales entity grants a shorter warranty period than what is stated in the eKoral Worldwide Warranty Policy or what islisted on our official website, eKoral will always grant you the longer period of time.

Note: For further information please write to: rma@ekoral.io

eKoral RMA Procedure

  1. Customers who received an RMA number via our online RMA application procedure will receive automatic e mail updates throughout the entire RMA process.
  2. A valid proof of purchase (original purchase receipt or credit card statement) clearly showing the date of purchase and an authentic RMA number are required for RMA processing.
  3. After submitting your RMA claim you will be issued a unique RMA number and receive instructions by email on how and where to return your eKoral product. Do not send a product to eKoral unless you have already received an RMA number and you were specifically instructed to send the product.
  4. Please use the original packaging material to pack the product for return. If the original packaging is not available, the returned product has to be securely packed so it will not get damaged during shipping. eKoral cannot be held responsible for transportation damages incurred during shipping to our RMA receiving centers.
  5. You may be required to include all the original power supply cables with your sending depending on your geographic area. Please follow the instructions in the e mail update.
  6. The customer is responsible for paying the costs of shipping when returning their product(s) to eKoral. You are advised to select a return shipping method that provides tracking information. eKoral cannot be held responsible for lost packages.
  7. The returned product has to be properly and securely sealed. Packages that arrive severely damaged may be returned to the sender at the sender’s expense.
  8. Do not forget to include all necessary documentation with your sending, including the printed copy of the email that you have received from eKoral that shows your approved application.
  9. Please mark clearly the RMA number on the outside packaging of the sending. Packages that arrive to our collection center without the clear marking of a valid RMA number, counterfeit products or products that do not fit the warranty terms may be returned to sender at their own expense.

Note: It is the Customer’s responsibility to provide eKoral their correct mailing address and to make sure that there is an authorized person at the destination to receive the repaired product sent by eKoal. If a product was undeliverable and it is returned to eKoral, the Customer will be responsible to pay the costs of re-shipping. If there are any other additional costs for re-directing or re-shipping the sending, the Customer will be responsible to coordinate with the carrier and to pay these additional costs as well. eKoral is not responsible for packages lost or delivered to an outdated address. If you are in doubt, you should always contact eKoral beforehand to avoid extra shipping charges.

eKoral encourages you to check your correct shipping address prior to submitting an RMA request.

RMA Packing and Shipping

A Return Material Authorization (RMA) number is ALWAYS required for every return shipment to eKoral. The applied RMA number belonging to the shipment (and marked on the outside of the sending) has to match the number received during the RMA application for the specific product(s) inside the box.

  • Use eKoral approved packaging.
  • Write your RMA number on the outside of the box in bold letters.
  • Use a traceable sending method and keep the receipt as proof for your records.
  • RMA numbers are valid for 30 days, from the date that they were issued.
  • All warranty claims will be voided if a returned product arriving at our service center is:

    1. damaged during transport as a result of bad packaging
    2. modified, dented, scratched, or previously opened by the owner
    3. showing signs that any of the aquarium controller sealing stickers were removed or torn.

Scope of Warranty

eKoral’s Warranty covers products against defects in materials or workmanship purchased from an authorized eKoral retailer from the date of purchase. Products purchased on eBay are not covered by the eKoral Warranty. Damage resulting from ordinary use or normal wear and tear is not covered under eKoral’s warranty terms.

General warranty terms may vary between different geographic regions and individual product groups may have different warranty periods and terms. During each product’s warranty period, eKoral maintains the discretion to either repair the defective product or replace it with another one of equal or similar performance, provided that:

  • The product is returned to the point of purchase, postage prepaid.
  • The customer is responsible for paying the costs of shipping when returning their product(s) to eKoral.
  • The product was properly used according to the manufacturer’s intended purposes and instructions.
  • The product was not damaged due to acts of nature, such as lightning, flood or fire.
  • The product’s cover was never removed and the warranty stickers were not broken.

The customer is responsible for paying the costs of shipping when returning their product(s) to eKoral. In certain special situations (cross-border purchases for example) customers may be required to pay all shipping and handling charges and well as any tariffs, duties, taxes or other fees associated with the RMA sending.

Any replaced or repaired product is covered by warranty for either the remainder of the initial warranty period or for ninety (30) days counted from the date of the replacement, depending on which one is longer.

Since Warranty Periods may vary depending upon geographic region and product type, it is the responsibility of the consumer to check the exact Warranty Period that is listed on our official website. If you are living in a country where the point of sales entity grants a shorter warranty period than what is stated in the eKoral Worldwide Warranty Policy or what islisted on our official website, eKoral will always grant you the longer period of time.

Note: For further information please write to: rma@ekoral.io

eKoral RMA Procedure

  1. Customers who received an RMA number via our online RMA application procedure will receive automatic e mail updates throughout the entire RMA process.
  2. A valid proof of purchase (original purchase receipt or credit card statement) clearly showing the date of purchase and an authentic RMA number are required for RMA processing.
  3. After submitting your RMA claim you will be issued a unique RMA number and receive instructions by email on how and where to return your eKoral product. Do not send a product to eKoral unless you have already received an RMA number and you were specifically instructed to send the product.
  4. Please use the original packaging material to pack the product for return. If the original packaging is not available, the returned product has to be securely packed so it will not get damaged during shipping. eKoral cannot be held responsible for transportation damages incurred during shipping to our RMA receiving centers.
  5. You may be required to include all the original power supply cables with your sending depending on your geographic area. Please follow the instructions in the e mail update.
  6. The customer is responsible for paying the costs of shipping when returning their product(s) to eKoral. You are advised to select a return shipping method that provides tracking information. eKoral cannot be held responsible for lost packages.
  7. The returned product has to be properly and securely sealed. Packages that arrive severely damaged may be returned to the sender at the sender’s expense.
  8. Do not forget to include all necessary documentation with your sending, including the printed copy of the email that you have received from eKoral that shows your approved application.
  9. Please mark clearly the RMA number on the outside packaging of the sending. Packages that arrive to our collection center without the clear marking of a valid RMA number, counterfeit products or products that do not fit the warranty terms may be returned to sender at their own expense.

Note: It is the Customer’s responsibility to provide eKoral their correct mailing address and to make sure that there is an authorized person at the destination to receive the repaired product sent by eKoal. If a product was undeliverable and it is returned to eKoral, the Customer will be responsible to pay the costs of re-shipping. If there are any other additional costs for re-directing or re-shipping the sending, the Customer will be responsible to coordinate with the carrier and to pay these additional costs as well. eKoral is not responsible for packages lost or delivered to an outdated address. If you are in doubt, you should always contact eKoral beforehand to avoid extra shipping charges.

eKoral encourages you to check your correct shipping address prior to submitting an RMA request.

RMA Packing and Shipping

A Return Material Authorization (RMA) number is ALWAYS required for every return shipment to eKoral. The applied RMA number belonging to the shipment (and marked on the outside of the sending) has to match the number received during the RMA application for the specific product(s) inside the box.

  • Use eKoral approved packaging.
  • Write your RMA number on the outside of the box in bold letters.
  • Use a traceable sending method and keep the receipt as proof for your records.
  • RMA numbers are valid for 30 days, from the date that they were issued.
  • All warranty claims will be voided if a returned product arriving at our service center is:

    1. damaged during transport as a result of bad packaging
    2. modified, dented, scratched, or previously opened by the owner
    3. showing signs that any of the aquarium controller sealing stickers were removed or torn.

Scope of Warranty

eKoral’s Warranty covers products against defects in materials or workmanship purchased from an authorized eKoral retailer from the date of purchase. Products purchased on eBay are not covered by the eKoral Warranty. Damage resulting from ordinary use or normal wear and tear is not covered under eKoral’s warranty terms.

General warranty terms may vary between different geographic regions and individual product groups may have different warranty periods and terms. During each product’s warranty period, eKoral maintains the discretion to either repair the defective product or replace it with another one of equal or similar performance, provided that:

  • The product is returned to the point of purchase, postage prepaid.
  • The customer is responsible for paying the costs of shipping when returning their product(s) to eKoral.
  • The product was properly used according to the manufacturer’s intended purposes and instructions.
  • The product was not damaged due to acts of nature, such as lightning, flood or fire.
  • The product’s cover was never removed and the warranty stickers were not broken.

The customer is responsible for paying the costs of shipping when returning their product(s) to eKoral. In certain special situations (cross-border purchases for example) customers may be required to pay all shipping and handling charges and well as any tariffs, duties, taxes or other fees associated with the RMA sending.

Any replaced or repaired product is covered by warranty for either the remainder of the initial warranty period or for ninety (30) days counted from the date of the replacement, depending on which one is longer.

Since Warranty Periods may vary depending upon geographic region and product type, it is the responsibility of the consumer to check the exact Warranty Period that is listed on our official website. If you are living in a country where the point of sales entity grants a shorter warranty period than what is stated in the eKoral Worldwide Warranty Policy or what islisted on our official website, eKoral will always grant you the longer period of time.

Note: For further information please write to: rma@ekoral.io

eKoral RMA Procedure

  1. Customers who received an RMA number via our online RMA application procedure will receive automatic e mail updates throughout the entire RMA process.
  2. A valid proof of purchase (original purchase receipt or credit card statement) clearly showing the date of purchase and an authentic RMA number are required for RMA processing.
  3. After submitting your RMA claim you will be issued a unique RMA number and receive instructions by email on how and where to return your eKoral product. Do not send a product to eKoral unless you have already received an RMA number and you were specifically instructed to send the product.
  4. Please use the original packaging material to pack the product for return. If the original packaging is not available, the returned product has to be securely packed so it will not get damaged during shipping. eKoral cannot be held responsible for transportation damages incurred during shipping to our RMA receiving centers.
  5. You may be required to include all the original products and accessories with your sending depending on your geographic area. Please follow the instructions in the e mail update.
  6. The customer is responsible for paying the costs of shipping when returning their product(s) to eKoral. You are advised to select a return shipping method that provides tracking information. eKoral cannot be held responsible for lost packages.
  7. The returned product has to be properly and securely sealed. Packages that arrive severely damaged may be returned to the sender at the sender’s expense.
  8. Do not forget to include all necessary documentation with your sending, including the printed copy of the email that you have received from eKoral that shows your approved application.
  9. Please mark clearly the RMA number on the outside packaging of the sending. Packages that arrive to our collection center without the clear marking of a valid RMA number, counterfeit products or products that do not fit the warranty terms may be returned to sender at their own expense.

Note: It is the Customer’s responsibility to provide eKoral their correct mailing address and to make sure that there is an authorized person at the destination to receive the repaired product sent by eKoal. If a product was undeliverable and it is returned to eKoral, the Customer will be responsible to pay the costs of re-shipping. If there are any other additional costs for re-directing or re-shipping the sending, the Customer will be responsible to coordinate with the carrier and to pay these additional costs as well. eKoral is not responsible for packages lost or delivered to an outdated address. If you are in doubt, you should always contact eKoral beforehand to avoid extra shipping charges.

eKoral encourages you to check your correct shipping address prior to submitting an RMA request.

RMA Packing and Shipping

A Return Material Authorization (RMA) number is ALWAYS required for every return shipment to eKoral. The applied RMA number belonging to the shipment (and marked on the outside of the sending) has to match the number received during the RMA application for the specific product(s) inside the box.

  • Use eKoral approved packaging.
  • Write your RMA number on the outside of the box in bold letters.
  • Use a traceable sending method and keep the receipt as proof for your records.
  • RMA numbers are valid for 30 days, from the date that they were issued.
  • All warranty claims will be voided if a returned product arriving at our service center is:

    1. damaged during transport as a result of bad packaging
    2. modified, dented, scratched, or previously opened by the owner
    3. showing signs that any of the aquarium controller sealing stickers were removed or torn.

Scope of Warranty

eKoral’s Warranty covers products against defects in materials or workmanship purchased from an authorized eKoral retailer from the date of purchase. Products purchased on eBay are not covered by the eKoral Warranty. Damage resulting from ordinary use or normal wear and tear is not covered under eKoral’s warranty terms.

General warranty terms may vary between different geographic regions and individual product groups may have different warranty periods and terms. During each product’s warranty period, eKoral maintains the discretion to either repair the defective product or replace it with another one of equal or similar performance, provided that:

  • The product is returned to the point of purchase, postage prepaid.
  • The customer is responsible for paying the costs of shipping when returning their product(s) to eKoral.
  • The product was properly used according to the manufacturer’s intended purposes and instructions.
  • The product was not damaged due to acts of nature, such as lightning, flood or fire.
  • The product’s cover was never removed and the warranty stickers were not broken.

The customer is responsible for paying the costs of shipping when returning their product(s) to eKoral. In certain special situations (cross-border purchases for example) customers may be required to pay all shipping and handling charges and well as any tariffs, duties, taxes or other fees associated with the RMA sending.

Any replaced or repaired product is covered by warranty for either the remainder of the initial warranty period or for ninety (30) days counted from the date of the replacement, depending on which one is longer.

Since Warranty Periods may vary depending upon geographic region and product type, it is the responsibility of the consumer to check the exact Warranty Period that is listed on our official website. If you are living in a country where the point of sales entity grants a shorter warranty period than what is stated in the eKoral Worldwide Warranty Policy or what islisted on our official website, eKoral will always grant you the longer period of time.

Note: For further information please write to: rma@ekoral.io

eKoral RMA Procedure

  1. Customers who received an RMA number via our online RMA application procedure will receive automatic e mail updates throughout the entire RMA process.
  2. A valid proof of purchase (original purchase receipt or credit card statement) clearly showing the date of purchase and an authentic RMA number are required for RMA processing.
  3. After submitting your RMA claim you will be issued a unique RMA number and receive instructions by email on how and where to return your eKoral product. Do not send a product to eKoral unless you have already received an RMA number and you were specifically instructed to send the product.
  4. Please use the original packaging material to pack the product for return. If the original packaging is not available, the returned product has to be securely packed so it will not get damaged during shipping. eKoral cannot be held responsible for transportation damages incurred during shipping to our RMA receiving centers.
  5. You may be required to include all the original products and accessories with your sending depending on your geographic area. Please follow the instructions in the e mail update.
  6. The customer is responsible for paying the costs of shipping when returning their product(s) to eKoral. You are advised to select a return shipping method that provides tracking information. eKoral cannot be held responsible for lost packages.
  7. The returned product has to be properly and securely sealed. Packages that arrive severely damaged may be returned to the sender at the sender’s expense.
  8. Do not forget to include all necessary documentation with your sending, including the printed copy of the email that you have received from eKoral that shows your approved application.
  9. Please mark clearly the RMA number on the outside packaging of the sending. Packages that arrive to our collection center without the clear marking of a valid RMA number, counterfeit products or products that do not fit the warranty terms may be returned to sender at their own expense.

Note: It is the Customer’s responsibility to provide eKoral their correct mailing address and to make sure that there is an authorized person at the destination to receive the repaired product sent by eKoal. If a product was undeliverable and it is returned to eKoral, the Customer will be responsible to pay the costs of re-shipping. If there are any other additional costs for re-directing or re-shipping the sending, the Customer will be responsible to coordinate with the carrier and to pay these additional costs as well. eKoral is not responsible for packages lost or delivered to an outdated address. If you are in doubt, you should always contact eKoral beforehand to avoid extra shipping charges.

eKoral encourages you to check your correct shipping address prior to submitting an RMA request.

RMA Packing and Shipping

A Return Material Authorization (RMA) number is ALWAYS required for every return shipment to eKoral. The applied RMA number belonging to the shipment (and marked on the outside of the sending) has to match the number received during the RMA application for the specific product(s) inside the box.

  • Use eKoral approved packaging.
  • Write your RMA number on the outside of the box in bold letters.
  • Use a traceable sending method and keep the receipt as proof for your records.
  • RMA numbers are valid for 30 days, from the date that they were issued.
  • All warranty claims will be voided if a PSU arriving at our service center is:

    1. damaged during transport as a result of bad packaging
    2. modified, dented, scratched, or previously opened by the owner
    3. showing signs that any of the aquarium controller sealing stickers were removed or torn.

保固範圍

針對產品做工或材料上的缺陷,eKoral提供不可轉讓之保固服務。受保固之產品必須是透過eKoral授權的零售商購買,受保固的持有者必須是產品的原始購買者。保固期限由購買當天起算。從未經授權的網路商店購買之二手產品,eKoral並不予以保固。

保固期限會因不同的地理區域及產品系列而改變。針對符合以下條件,並在保固期限內的產品,eKoral保留維修或更換良品的權利:

  • 產品並未被不當使用。
  • 產品的損壞不是因雷擊、洪水或火災等自然或人為災害造成。
  • 產品的上蓋並未被開啟,序號與保固貼紙並無缺損。

消費者需負擔將退修物品寄給eKoral的運費與郵資。 在特殊情況下(如跨國界購買等),消費者可能被要求承擔所有RMA寄送的運費、處理費、關稅、貨物稅、其他稅賦等相關費用。

任何更換或維修後的產品,eKoral將給予以下兩者中較長之保固。

  1. 原產品剩餘之保固期限或於
  2. 更換後三十(30)天的保固

保固期可能依各銷售區域或產品屬性而有不同,請先參閱我們的官方網站。若您所在地的經銷商提供較我們官方網站上更短的保固期,eKoral仍將以我們官網上的較長保固期限服務消費者。

附註: 更多退貨資訊請與我們聯繫: rma@ekoral.io

eKoral退換貨流程

  1. 透過線上RMA表單取得RMA號碼的消費者將會收到退換貨流程各階段的通知email。
  2. 退換貨流程中消費者務必提供具有購買日期的有效購買憑證(原始發票、收據或信用卡證明)及確實的RMA號碼。
  3. 在完成線上RMA表單後,消費者將取得一組RMA號碼,並收到一封email通知您維修品的寄送地點。請勿在取得RMA號碼和收到email通知之前寄送維修品至eKoral的維修中心。
  4. 在寄送維修品時,請盡量使用產品的原始包裝。若您未使用原始包裝,請務必將維修品包裝完整,以免在運輸途中造成損害。eKoral將不為運輸途中造成的損害提供保固。
  5. 依各銷售區域或情況不同,部分退貨可能需要將其他原包裝內的配件一併寄回退換。請依eKoral維修中心發出的email指示寄回物品。
  6. 消費者需負擔退修物品的運費與郵資。在寄送維修品時,我們建議您選擇能追蹤您的包裹寄送狀態的運輸方式。eKoral將不為遺失的包裹負責。
  7. 請將欲退回之維修品正確及安全地密封包裝。eKoral將退回毀損嚴重的包裹,並且不負擔回程郵資。
  8. 請務必印出由eKoral線上RMA所發出的email通知,連同所有必需的文件,一併附在退回的包裹內。
  9. 請務必將您取得的RMA號碼明確地標示在包裹外包裝上。若eKoral的維修中心收到沒有RMA號碼的包裹、贗品或非保固期限內的產品,我們將退回包裹,並且不負擔回程郵資。

保固範圍

針對產品做工或材料上的缺陷,eKoral提供不可轉讓之保固服務。受保固之產品必須是透過eKoral授權的零售商購買,受保固的持有者必須是產品的原始購買者。保固期限由購買當天起算。從未經授權的網路商店購買之二手產品,eKoral並不予以保固。

保固期限會因不同的地理區域及產品系列而改變。針對符合以下條件,並在保固期限內的產品,eKoral保留維修或更換良品的權利:

  • 產品並未被不當使用。
  • 產品的損壞不是因雷擊、洪水或火災等自然或人為災害造成。
  • 產品的上蓋並未被開啟,序號與保固貼紙並無缺損。

消費者需負擔將退修物品寄給eKoral的運費與郵資。 在特殊情況下(如跨國界購買等),消費者可能被要求承擔所有RMA寄送的運費、處理費、關稅、貨物稅、其他稅賦等相關費用。

任何更換或維修後的產品,eKoral將給予以下兩者中較長之保固。

  1. 原產品剩餘之保固期限或於
  2. 更換後三十(30)天的保固

保固期可能依各銷售區域或產品屬性而有不同,請先參閱我們的官方網站。若您所在地的經銷商提供較我們官方網站上更短的保固期,eKoral仍將以我們官網上的較長保固期限服務消費者。

附註: 更多退貨資訊請與我們聯繫: rma@ekoral.io

eKoral退換貨流程

  1. 透過線上RMA表單取得RMA號碼的消費者將會收到退換貨流程各階段的通知email。
  2. 退換貨流程中消費者務必提供具有購買日期的有效購買憑證(原始發票、收據或信用卡證明)及確實的RMA號碼。
  3. 在完成線上RMA表單後,消費者將取得一組RMA號碼,並收到一封email通知您維修品的寄送地點。請勿在取得RMA號碼和收到email通知之前寄送維修品至eKoral的維修中心。
  4. 在寄送維修品時,請盡量使用產品的原始包裝。若您未使用原始包裝,請務必將維修品包裝完整,以免在運輸途中造成損害。eKoral將不為運輸途中造成的損害提供保固。
  5. 依各銷售區域或情況不同,部分退貨可能需要將其他原包裝內的配件一併寄回退換。請依eKoral維修中心發出的email指示寄回物品。
  6. 消費者需負擔退修物品的運費與郵資。在寄送維修品時,我們建議您選擇能追蹤您的包裹寄送狀態的運輸方式。eKoral將不為遺失的包裹負責。
  7. 請將欲退回之維修品正確及安全地密封包裝。eKoral將退回毀損嚴重的包裹,並且不負擔回程郵資。
  8. 請務必印出由eKoral線上RMA所發出的email通知,連同所有必需的文件,一併附在退回的包裹內。
  9. 請務必將您取得的RMA號碼明確地標示在包裹外包裝上。若eKoral的維修中心收到沒有RMA號碼的包裹、贗品或非保固期限內的產品,我們將退回包裹,並且不負擔回程郵資。